This privacy notice discloses the privacy practices for www.genkor.us. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you are dissatisfied with any product, please e-mail our Customer Service team at firstname.lastname@example.org within 30 days of receipt of shipment to receive authorization and return instructions. Returns made without authorization may be refused.
Once authorized, unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to GENKOR at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued promptly upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
NO RETURNS ON SELECT SALE ITEMS. Some sale items are short-dated or discontinued. We cannot accept the return of these items unless you receive a return authorization from our Customer Service. A 25% restocking fee may be applied on such returns.
SORRY, WE DO NOT OFFER EXCHANGES ON RETURNED ITEMS. If you wish to exchange a product for an alternate one, return the product after receiving an approval, then place a separate order for the product you desire.
Shipping & Handling
USA & U.S. Territories
We offer shipping via USPS Priority Mail or First Class Mail.
Our Standard Shipping fee is $5.00 for domestic orders up to 5 lbs and $15.00 for orders up to 20 lbs.
For International shipments we offer USPS Priority Mail International. We do NOT allow shipments to International PO boxes. GENKOR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We offer free shipping on orders shipped within the 48 Contiguous United States that meet the following criteria:
- Order subtotal of qualifying items is $100 or more
- Packaged total weight does not exceed 50 lbs
Our shopping cart will automatically determine if your order qualifies for free shipping. To receive free shipping, make sure you select the Free Shipping option during the checkout process.
All statements and results presented on this website are for informational purposes only. They are not specific medical advice for any individual. Neither the website, nor product should substitute medical advice given by a certified health professional. If you have a health problem, or you have sensible allergies, are pregnant or diagnosed with chronic conditions, it is strongly recommended that you consult your doctor immediately and before taking any pills or supplements.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Read the entire label before use. The content of this website and the product should not substitute medical advice from a health professional. If you have a health problem, speak to your doctor or a health professional immediately about your condition. Individual results may vary depending on the case.